Frequently Asked Questions

 
How can I shop on your website?
 
It is enough to visit our website and follow the necessary steps. After the required information is entered, you can choose your payment option and end your shopping.
 
What payment options can I pay with?
 
You can use our Credit Card or EFT payment options on our site. We also have PayPal payment option. for all overseas orders. 
 
How can I find out the status of my order?
 
If you have created an order by logging in, you can access all the details by clicking the "my orders" tab through the "my account" link.
If you have created an order without being a member, in this case, you can track your order via the e-mail address you specified in the form you filled in when ordering.
 
Do you have sales abroad, which payment option should I use? 
 
We have sales abroad. Shipments are made to the whole world with credit card or Paypal payment option. If you need, you can contact us via our whatsapp line at +90 545 33 646 33 or via Instagram-demim_official.

 

Which cargo company do you work with, how much is the shipping cost?

Shipments are made via DHL. The shipping cost is fixed at $9, We also offer free DHL shipping for orders over $50. 

What are the Return and Delivery Conditions?

In the event that your order arrives and the product is defective, we apologize for the inconvenience, in this case, you have the right to receive full refund, you can choose between a refund or choosing a new product.

When will my order be delivered?

Your order is prepared and shipped within working hours on the same day. DHL usually deliveres your order in maximum 4 working days.

Can someone else pick up my order?

Someone can receive your order at your address by giving your identity number.