Exchange and Return Conditions


 

What are the conditions for changing the product?

 

You can replace the product or change the size if your order has not yet been shipped yet, to find out if your order has been shipped or not, select your order on your home page. Choose the "My Account" tab. If your order is "order preparation" or "shipping", you can cancel your existing order and change it with a new order, or you can send an email to [email protected] or get support from the WhatsApp line +90 545 33 646 33.

 

What are the conditions for a refund?

 

In the event that your order arrives and the product is not as described on the website, first, we apologize for the mistake, in this case, you have the right to receive a full refund, you can choose between a refund or choosing a new product, you can send an email to [email protected] or get support from the WhatsApp line +90 545 33 646 33.

In the event that your order arrives and the product is defective, we apologize for the inconvenience, in this case, you have the right to receive full refund, you can choose between a refund or choosing a new product, you can send an email to [email protected] or get support from the WhatsApp line +90 545 33 646 33.

 

How can I change the size of the product i have received?

 

Please check the size well before completing the purchase process, by reviewing the size chart on the website, or by communicating with customer service via the WhatsApp line +90 545 33 646 33 or email to [email protected], hereby the customer helds the responsibility for size mistake.

If your order has not yet been shipped, if the size you want to change is in stock, you changes are made immediately and you can follow the status of your order on the '' My Orders screen '' or by contacting us.

In the event that the product was shipped, the wrong size is the responsibility of the customer, so we urge all our customers to make sure of the size.